FAQs

/FAQs

WCWA business hours are Monday through Friday, 8AM – 4:30PM.

  • New Year’s Day
  • Good Friday
  • Memorial Day
  • Independence Day (July 4th)
  • Labor Day
  • Columbus Day
  • Thanksgiving Day and Following Day
  • Christmas Eve and Christmas Day

We gladly accept cash, checks, and money orders. We also accept credit/debit cards through our website at whitecountywater.org and by phone at 1-844-284-9299 or 1-844-284-WCW9. For your convenience, we also offer ACH Bank Draft; which the form can be found on our website.

Any payments not received on or before the 15th will receive penalties on the following business day. A penalty of 10% is added to the account.

If there has been excessive usage, payment arrangements can be made five (5) business day prior to the 15th through the office to avoid penalty. All payment arrangements will depend on customer’s pay history with WCWA.

The Georgia Water Stewardship Act went into effect statewide on June 2, 2010. It allows daily outdoor watering for purposes of planting, growing, managing, or maintaining ground cover, trees, shrubs, or other plants only between the hours of 4 p.m. and 10 a.m. by anyone whose water is supplied by a water system permitted by the Environmental Protection Division.

Outdoor water use for any purposes other than watering of plants, such as power washing or washing cars, is still restricted to the current odd/even watering schedule.

• Odd-numbered addresses can water on Tuesdays, Thursdays and Sundays.

• Even-numbered and unnumbered addresses are allowed to water on Mondays, Wednesdays and Saturdays.

Please contact WCWA for additional information, questions or concerns: 706-865-0788.

If it is between 8AM and 4:30PM, call 706-865-0788. Any other time, please call 706-865-0788 then press #1 with details and the on-call personnel will return your call.

NO, meters cannot be purchased. To apply for meter tap, the application is available to print on our website or come to WCWA Office during normal business hours to complete an application. Payment for the meter tap must be made at the time of application. Inquires of meter rates can be made by phone or see the information provided on our website.

All accounts will require a deposit. New customers will also be required to pay an administrative fee of $50.00. At the time the application for water is made, the customer shall pay a security deposit based on the following:

¾” Water Meter – homeowner /security deed or warranty deed $ 75.00

¾” Water Meter – rental /rental or lease agreement $200.00

1″ Water Meter $ 75.00

1.5″ Water Meter $150.00

2″ Water Meter $200.00

(3″ water meter and larger is based on projected usage)

Effective July 1, 2016, Residential Water Customers Only are charged a minimum charge of $26.00 for the first thousand gallons. Customers are charged for water usage based on the following conservation tiers:

Monthly Usage Rate per Thousand Gallons

$4.17 (1,001 –4K)

$4.73 (4,001- 6K)

$5.66 (6,001- up)

The average usage is 5,000 gallons for basic needs and depending on your conservation methods.

WCWA customers are billed monthly.

Not at this time.

All new services require a landlord rental/lease agreement, real estate broker firm lease agreement or security deed/warranty deed. We also require photo identification.

WCWA customers do not have to be at home for their water service to be connected. A Field Representative will come to your home and connect your service at the water meter. However, you need to turn off everything (such as water faucets, etc.) that uses water prior to your new service being connected. If anything that uses water is left on, the water meter dials will be turning indicating that something has been left on that uses water. The WCWA Field Representative will not leave the water meter on, however the water meter will be unlocked and a blue flag will be placed at the meter for the customer to turn the meter on themselves.

WCWA establishes new service accounts by dispatching a field representative to your residence or business to obtain a reading of your meter. WCWA must coordinate the service request schedules of all customers. In order to meet all new service requests, all applications accepted after 2:00 p.m. will not be activated until the following business day.

The new service fee is a “one time” administrative fee which covers costs associated with sending a field representative to your residence or business for reading and/or connecting service.

All water bills are due by the 15th of each month.

If your account has a past due charge, the past due charge must be paid in full by the last day of each month. Disconnection of water service for non-payment will be the 1st business day of each month at 8:00 a.m. Past due charges must be paid to avoid disconnection of water service.

No. WCWA requires that once service has been disconnected due to non-payment, the customer must pay the outstanding balance on the account, including disconnect and reconnect fees. The forms of payments accepted are cash and checks. Any one caught tampering with a WCWA water meter will be fined $300 per incident for a residential account.

Returned checks will cancel the utility payment and result in a handling fee of thirty ($30.00) dollars and applicable late charges will be applied.

Contact WCWA Office at 706-865-0788.

A $25.00 fee is charged and must be paid in advance for residential inspection/clean up for water service that has been disconnected. The water will be available for a maximum of 48 hours and any water usage over 1,000 gallons will be billed at WCWA current water rates. The request form is available on the Forms & Documents page of the website.